Enterprise asset management: implementation, 24/7 support and integration
We help organisations get more from their physical assets with enterprise asset management (EAM): implemented properly, supported around the clock and connected to the systems you already use.
What we deliver
Every EAM engagement covers the full life of your asset management system, from first configuration to everyday support.
Implementation and upgrades
New EAM deployments and upgrades to current platform versions, planned around your operations so the business keeps running.
- Requirement workshops and fit-gap analysis
- Configuration of work, asset, inventory, purchasing and preventive maintenance modules
- Data migration and cleansing of asset registers, locations and spare parts
- Testing, user training and go-live support
24/7 support
Round-the-clock application support so a stuck work order or failed integration never waits until the morning.
- L1, L2 and L3 support with agreed response times
- System monitoring, patching and performance tuning
- Change requests and minor enhancements
- Monthly service reports
Reporting and analytics
Reports and dashboards that show what matters: asset health, backlog, maintenance cost and compliance.
- Custom BIRT and operational reports
- KPI dashboards for maintenance and operations managers
- Cognos Analytics and Power BI reporting on EAM data
- Regulatory and audit reports
Mobility
Give field technicians work orders, asset history and inspection forms on their phones and tablets, online or offline.
- Mobile EAM app setup and configuration
- Offline-capable inspection and work order apps
- Barcode and QR scanning for assets and stores
- Photo, signature and meter-reading capture
Integration
Connect your EAM system with the rest of your business so data is entered once and flows everywhere it is needed.
- Integration framework and REST API development
- ERP integration with SAP, Oracle and Microsoft Dynamics
- GIS, SCADA and IoT sensor integration
- Integration monitoring and error handling
How an EAM project runs
- AssessWe review your assets, processes and current system, then agree scope and success measures.
- Design and buildWe configure the system, build integrations and reports, and migrate your data.
- Test and trainYour users test real scenarios and learn the system before go-live.
- Go live and supportWe support the cut-over, then keep the system healthy with 24/7 support.
Industries we support with EAM
- Shipbuilding and marine
- Oil and gas
- Power and utilities
- Manufacturing
- Ports and logistics
- Facilities management
- Transportation
- Mining
Enterprise asset management questions
What is enterprise asset management (EAM)?
Enterprise asset management is software and practice for looking after physical assets across their whole life: registering equipment, planning preventive maintenance, managing work orders, spare parts and purchasing, and reporting on cost and reliability.
Can you upgrade our existing EAM system?
Yes. We upgrade existing EAM environments to current versions, including data migration, configuration, integration updates and testing, planned around your operations.
What does your 24/7 EAM support include?
Monitoring, incident resolution, user support, configuration changes, patching and performance tuning, with agreed response times for each priority level.
Can you integrate EAM with SAP, Oracle or other systems?
Yes. We build integrations using integration frameworks and REST APIs to connect your EAM system with ERP, finance, procurement, GIS, SCADA and IoT systems.
Do you support EAM users in Singapore and India?
Yes. We have teams in Visakhapatnam and Singapore and support clients in both countries and beyond, on-site or remotely.
Can we hire an EAM consultant on contract?
Yes. Through our staff augmentation service we provide EAM functional consultants, technical developers and administrators on contract.
Talk to an EAM specialist
Planning an implementation, an upgrade, or a better support arrangement? Tell us where you are and we will suggest the next step.
Prefer email? Write to info@iwfstech.com.